Legacy eRx Credentialing

Prior to Writing and Transmitting Legacy eRx (NewCrop eRX) Prescriptions, prescribers must complete credentialing.

Credentialing is part of the process of NewCrop eRX identity proofing. It entails submitting credentials to further confirm provider identity.

Step 1 - Complete Identity Proofing

First complete identity proofing by contacting Open Dental support. Do not move on to Step 2 until identity proofing has been completed.

Step 2 - Send Email

When identity proofing is complete, send an email to providerverification@newcroprx.com that contains the following information.

To: providerverification@newcroprx.com

Cc: erx@opendental.com

Subject: (provider name) Credentialing

Email address: Email address the prescriber used during Exostar identity proofing.

Mobile number: Personal mobile number. This will be used once for verification purposes only.

Mobile carrier: Cell phone carrier

Office address:

Office phone:

Contact person: Any person, other than the provider, who can verify the practice is active (e.g., office manager).

Software: Open Dental

NewCrop eRX Version: Basic or Comprehensive

Also attach scanned copies of the following documents, or they can be faxed to 832-553-1889.


Once credentials have been submitted, it will take approximately 48 hours to finalize. The prescriber will receive a confirmation email from Open Dental. We will then activate electronic transmission of prescriptions on the prescriber's account and apply the one-time identity proofing fee to the office's statement.

To sign up for EPCS see Legacy eRx (NewCrop eRX) EPCS Setup.