EOBs can be scanned or imported to an insurance claim or preauthorization.

In an Insurance Payment (EOB), click Scan EOB.

Alternatively, when entering estimates on a Preauthorization, click Scan EOB.

If an EOB is already attached to a claim or preauthorization, the button changes to View EOB.

Open Dental recommends entering all EOB information (including remarks) with payment details so staff can refer to and access it when needed. If a patient asks why insurance did not pay as expected, users can quickly determine which procedures were not paid and why.

• Printer: Opens the Select Printer window to print the selected image. The image is automatically resized to fit the printed page. Not available for PDFs. See the PDF viewer dialogue instead.
• X: Delete the selected image.
• Scan Document: Use a flatbed scanner to scan a single page of the EOB.
• Scan Multi-Page Document: Use an automatic document feeder (ADF) to scan multiple pages at once.
• Import: Import an existing EOB file from the computer or network.
• Export: Export the selected EOB file to another location on the computer or network.
• Copy: Copy the selected item to the clipboard.
• Paste: Paste an item from the clipboard.
• Close: Close the EOB window.
• Magnifying Glass + and -: Zoom in and out in 50% increments, or click 100 to view the EOB at 100%.

Scanned and imported EOBs are stored in the A to Z Folder in the EOBs folder (e.g., \\server\OpenDentImages\EOBs).