Set up XCharge for payment integration.

In the Payment window, right-click XCharge. From the menu displayed, click Settings.

Alternatively:

• (During the first credit card transaction) On the payment window, click XCharge.
• In the Main Menu, click Setup, Program Links. Double-click X-Charge from x-charge.com.

To set up different credentials for Clinics using different merchant accounts, see XCharge Setup for Clinics.

Setup

First, contact XCharge to install the XCharge client program. Once installed:

Check the Enabled box.

Enter the Program Path to the XCharge.exe.

Select the Payment Settings.

• Enter the username and password created during installation.
  
  Note: User must have the Manage High Security Properties permission to edit or add a password.
• Select the default Payment Type for XCharge transactions.
  • Customize options in Definitions: Payment Types.
  • To select a different type for CC Recurring Charges transactions, set the preference, Payment type for recurring charges.
  • If the Preferences, Payments prompt for Payment Type, is enabled, users must manually select a payment type.
• Prompt for signature on CC trans by default: Check to prompt patients for a signature on the credit card terminal before completing transactions. The terminal must support electronic signatures.
• Print receipts by default: Check to automatically print an XCharge receipt to the default receipt Printer Setup when a transaction is completed.
• Recurring charges force duplicates by default: By default, transactions for the same amount charged to the same card on the same day are declined. This is to prevent accidentally charging a card twice. Check to allow duplicate charges. Useful if family members have recurring charges set up on the same card for the same day.
• Prevent saving new cards: Uncheck to allow users to process new transactions or save new payment information to a patient's account. Check to prevent users from processing new transactions or saving new payment information.
  • To set whether or not new cards are saved to a patient's account after each transaction, see the preference, Automatically store credit card tokens.

(optional) Enter XWeb settings to enable Online Payments and/or CC Recurring Charges.

• Enter the XWebID (12 digits).
• Enter the Auth Key (32 digits).
• Enter the Terminal ID (8 digits).
• Enable X-Web for Payment Portal payments: Check to allow patients to make payments online using the Payment Portal (not required if only using Automatic Recurring Charges).

Click OK to save settings.

Installing X-Charge with a Terminal

Below are some points to consider based on a user's experience installing the XCharge server using a terminal.

• Setup may take 1 - 2 hours plus follow-up.
• When calling the XCharge help desk the first time, choose Install in the Touch Tone menu (not Tech Support).
• Install XCharge as a Windows Service to prevent accidental shutdown of the XCharge program and/or server.
• If capturing signatures, they will be stored on the workstation in the office that acts as the XCharge server. Make sure there is a backup plan.
• Install the XCharge server on the central server; it does not need to be connected to a terminal. XCharge may want to set it up on a workstation connected to a terminal, but do not do this. This way backups can be organized to save signatures along with other data on the central server.
• On the terminal:
  • Debit cards have to be swiped and patient will key in the 4 digit pin, even if the cards have chips.
  • When a transaction is complete, a receipt will print (customer's copy). This receipt does not have the signature on it.
  • Completed signatures can only be accessed by running the XCharge utility.
• ISC-250 terminal:
  • It can be customized to display the practice logo and a short message.
  • If a patient calls in a payment, the card number must be keyed into the terminal. If a workstation only has the XCharge software (and no terminal), the keyboard can be used.
• Staff training is important. The EMV transaction process can be confusing due to the requirements of EMV technology.