When using Web Sched ASAP, track messages that have been as well as actions taken by the patient.

On the ASAP List, click History.

From / To: Select the date range of messages to view, based on the Date Entry. Click the down arrow to select a date from a calendar; click the arrow again to close the calendar.

Clinic: Filter messages by clinic.

Web Sched ASAP Messages: A list of Web Sched ASAP messages that meet the filter criteria. For each message, the following details show. Use the horizontal scroll bar to view details not initially visible.

• Patient: Patient name.
• Status: The status of the Web Sched ASAP notification.
  • Sent: Message was sent to the patient.
  • Failed: Message did not send.
  • Appointment made: Patient accepted the appointment opening / rescheduled online.
  • Chose different time: Patient did not accept the opening offered in the message, but did accept a different opening and rescheduled online.
  • Viewed but taken: Patient attempted to accept the opening but open time slot was claimed.
  • Declined time slot: Patient declined the appointment.
  • Viewed: Patient viewed message or the opening.
• SMS Send Time: Date and time the text message sent.
• Email Send Time: Date and time the email message sent.
• Clinic: Associated clinic.
• Original Appt Time: Date and time of the originally scheduled appointment.
• Slot Start: The start time of the available opening sent in the message.
• Slot Stop: The end time of the available opening sent in the message.
• Date Entry: The date and time a user clicked Send to send the Web Sched ASAP notification.
• SMS Message Text: The text message sent.
• Email Message Text: The email message sent.
• Note: Additional information about the message, such as why a message didn't send.

Appointment slots filled: The number of available time slots that were filled by patients rescheduling online via Web Sched ASAP.

Texts sent: The number of Web Sched ASAP text messages that were sent.