If your office no longer needs to send electronic prescriptions follow the steps below to disable the program link in Open Dental.

In Program Links, double-click electronic Rx. Uncheck Enabled

Disabling eRx is done in this window for both DoseSpot eRx / Prescription and NewCrop eRX / Prescription.

This disables the electronic Rx program link to block all providers from accessing eRx.

Click OK to save.

Disabling Charges

To stop the monthly DoseSpot eRx or NewCrop eRx service fee, contact Open Dental Support. Open Dental Support will assist with disabling the Program Link and Providers during the call as well.

Disabling eRx for Individual Providers:

Double-click a provider from Provider Setup.

Uncheck Use Electronic Prescriptions (eRx).

This blocks a single provider from accessing eRx. This also blocks access to eRx when the provider is the patient's primary provider and no other authorized provider is logged on.

Click OK to save.

Questions & Answers

Q: I disabled eRx for a provider, why am I still seeing additional charges?

A: Once eRx is disabled, any usage charges accumulated before cancellation are reflected within two billing cycles.

To ensure eRx is fully disabled and charges do not continue, complete the following steps:

• Contact Open Dental support and request to cancel the service.
• Disable access to eRx in Open Dental. This can be done for all providers (via the program link) or for a single provider (via Edit Provider window).