Encrypted Email is obsolete. Open Dental now offers Secure Email, the easiest and most secure method to communicate with patients and outside providers via email. Encrypted Email was a previous method for secure communication. While still available, it is complex to set up and is not recommended. The information below is available as a reference but may not be up-to-date.

When you send an Email Encryption Options, the email address receiving the email is also required to have a secure digital ID (email security certificate). The digital ID verifies that a receiver is a trusted source. Any provider can become a trusted source by obtaining a digital ID and setting it up on their system. These steps explain how to obtain, then import a digital ID into Microsoft Outlook 2013 so that providers can receive encrypted email messages.

1. Obtain a digital ID (Email Certificate) from a Certificate Authority (e.g. Comodo (https://www.comodo.com/home/email-security/free-email-certificate.php).
2. In Microsoft Outlook 2013, click File, Options, Trust Center, Trust Center Settings..., Email Security.
   
3. Check two options:
   • Add digital signature to outgoing messages.
   • Send clear text signed message when sending signed messages
4. Under Digital IDs, click Import/Export...
   
5. Click OK.
   
6. Click OK.
7. Send a clear text test email to the provider.