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Move Subscribers 

The Move Subscribers tool moves subscribers of one insurance plan to another insurance insurance plan. It is useful at the beginning of a benefit year when insurance plans may change for a group of subscribers. To run this tool you must have the Insurance Plan Change Subscriber Permission.

Recommendations:

  • Moving subscribers is irreversible. Make a full backup before running this tool.
  • This tool may take several minutes to run. Consider running it after business hours or when network usage is typically low.
  1. In the Main Menu, click Tools, Misc Tools, Move Subscribers.



  1. Select the insurance plans.
    • Ins plan to move subscribers to: Click [...] to select the insurance plan that subscribers will be moved to.
    • Ins plan to move subscribers from: Click [...] to select the 'old' insurance plan. Patient-specific benefits, subscriber notes, benefit notes, or effective dates in this plan will not be retained in the move. This plan will be marked 'hidden' after the move.

    To view a selected plan's details, click View.

  2. Click OK. 



  1. To continue, click OK. It may take several minutes for the tool to run. When the move is complete, a notification message will show.



  1. Click OK.

 

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