Unlocking an Account

After more than five consecutive failed attempts to Log-On to Open Dental or the Mobile Web, a user will be temporarily locked out for five minutes or until the account is manually unlocked.

  1. In the Main Menu, click Setup, Security.
  2. Double click the user with the locked account.
  3. On the User Edit Window, click Unlock Account.
  4. Click OK. A confirmation will show.
  5. Click OK. The user can attempt to log on again.