Open Dental is currently being used in New Zealand by a few offices and it works well.
We generally provide email support
to New Zealand because of the time difference. However, New Zealand customers are always welcome to call us during our normal business hours. The time in New Zealand is about
19 hours ahead of us, so it is easiest to reach us in the morning, because it will be late afternoon of the day before in our local time.
For example, 8 AM New Zealand time might be 1 PM our time. And since
we tend to be available in the evenings, you may be able to reach someone
as late as 12 PM New Zealand time in an emergency.
This is probably already done, but go to your Windows control panel and click Region and Language.
Make sure it's set to English (New Zealand). This will trigger features that we have included specifically for New Zealand, such as different names for some address fields and additional information on tax invoices as described below.
Some countries require special tax invoices to be given to their patients for goods and services. In New Zealand it is required that these tax invoices include GST (Goods and Services Tax) information. Details regarding information that must be shown can be found at http://www.ird.govt.nz/gst/work-out/work-out-records/records-tax/tax-info/. In version 12.4 there is an option in the Statement dropdown menu in the Account module to select Invoice. In the Practice Setup window, determine which provider is the practice default provider. In the Provider Edit window, enter the GST number in the SSN or TIN field for the default provider. It does not matter which radio button for SSN or TIN you have selected. In the Manage module you can enter an invoice default note that will print on all invoices. From the Manage module select Billing | Defaults. This is where you might enter a note like "Inclusive of GST at 15%".
See the Invoice page for specifics and screenshots.