Mobile Web Troubleshooting
Issue: Mobile synch appointments are not synching with the server.Solution:Troubleshooting suggestions:
Issue: Planned and/or unscheduled appointments appear in the Appointment View after visiting a patient profile with planned/unscheduled appointments. The provider filter does not work as intended.
Solution: Press Menu, Refresh.
Customer not registered for MobileWeb Monthly Support
Solution: This can occur when a user clicks Get URL in eServices Setup, Mobile Web. Contact support to sign up for Mobile Web.
Strong passwords must be turned on. Go to Setup | Security to turn on strong passwords.
Solution: This can occur when logging into the Mobile Web. In Open Dental Security, check Passwords must be strong. Then have staff change their passwords to strong (at least 8 characters with at least one number and one uppercase letter).
Solution: User likely entered the wrong user name or password.