Disabling Legacy eRx

To stop the monthly Legacy eRx service fee, contact Open Dental technical support.

You also need to disable Legacy eRx in Open Dental to block users from clicking eRx and accumulating accidental charges. The support technician will walk you through disabling when you call.

Disabling the eRx Program Link

  1. In the Main Menu, click Setup, Program Links, then double click electronic Rx.
  2. Uncheck Enabled.
  3. Click OK to save.

Disabling Legacy eRx for individual providers:

  1. In the main menu, click Lists, Providers, then double click the provider.
  2. Uncheck Use Electronic Prescriptions (eRx).
  3. Click OK to save.

Questions & Answers

Q: I disabled Legacy eRx for a provider, why am I still seeing additional charges?

A: Complete the following steps:

Q: Why do I not see an option to disable Legacy eRx for an individual provider?

A: Update to version 16.3 or greater.