Disabling Legacy eRx
To stop the monthly Legacy eRx service fee, contact Open Dental technical support.
You also need to disable Legacy eRx in Open Dental to block users from clicking eRx and accumulating accidental charges. The support technician will walk you through disabling when you call.
Q: I disabled Legacy eRx for a provider, why am I still seeing additional charges?
A: Complete the following steps:
Any usage charges accumulated before cancellation will be reflected within two billing cycles.
Q: Why do I not see an option to disable Legacy eRx for an individual provider?
A: Update to version 16.3 or greater.