Home User Manual Discussion Forum Search


CDAnet certified claims can be sent in Canada using the ITRANS claim service from Continovation, Inc.  You must be a member of CDA to use ITRANS. http://www.continovation.com/itrans_services/itrans_claim_service.html

Quebec: ITRANS is not capable of submitting to RAMQ insurance, therefore Open Dental cannot submit claims to RAMQ at this time.

ITRANS certificate expiring:  If you receive a notice that your ITRANS certificate is expiring, it must be replaced with the CDA Digital ID and the ITRANS software (iCA) must be upgraded. 

For troubleshooting information, see ITRANS Troubleshooting.

There are two steps to using ITRANS. 
1. Install ITRANS (certificate and iCA application). 
2. Set up the ITRANS Clearinghouse.
Detailed instructions are below.

Install ITRANS
Installing ITRANS includes installing the CDA Digital ID and the iCA software. 

CDA Digital ID : Also see CDANet Letter.pdf.

  1. On your server, create a new Windows user account (e.g. CDANetUser) and a password for that user which you do not intend to change.
  2. Log off the current user from the server and log in as the new CDANetUser. When installing certificates used to transmit to ITRANS, you must be logged on to the CDANet user on the computer first, then installed for that user. If the certificates aren't installed for the CDANet user they will not work.
  3. Install the CDA Digital ID for each dentist that will be sending electronic claims. (FireFox browser does not work on this site) 
  4. Log off of the CDANetUser in Windows and log in using a system administrator account.

Install the iCA application as a service:
1. See http://www.goitrans.com/itrans-support-downloads/ for the most recent iCA executable (these instructions are for beta). Download it and 'Run as Administrator'. The installation window will open. It is best to follow the default settings for the installation. 

2. Click Next.

3. If you accept the terms, click the radio button, then click Next.

4. Take note of the information. When ready click Next.

5.  Click Next.

6. Click Next.

7. Select Service as the setup type, then click Next.

8. Enter the user name and password you used to install the CDA Digital IDs above (e.g. CDANetUser). Click Next.

9. Click Next.

10. Click Install. A status bar will show as the program features are installed..

11. When installation is complete, a window will notify you. Click Finish.

12. Share the iCA folder on the network (usually C:/iCA) and set the full control option for the everyone user under the permission section and security section.

Set up the ITRANS Clearinghouse
In the Main Menu, click Setup, Family/Insurance, Clearinghouses, then double click on CDAnet.  Enter the settings below:

Claim Export Path:  Enter the UNC path of the iCA Directory folder specified when installing the ITRANS application.  This directory must be shared on the network and the everyone user should have full control under the permission section and security section. 

Launch Client Path: You must enter a path to an .exe because the field is required. However, the path will not be used to launch ITRANS.

Alberta Blue Cross (ABC): The preferred method of submitting claims to ABC is to use Claimstream.

Technical Details of Upload:
Files being sent from Open Dental to ITRANS will be named input.### (i.e. input.000, input.001, etc...) and will be placed in the C:\iCA folder on the server by default. To prevent the iCAService from processing input before the input file is finished writing, a temp file is first written in format tempinput.###, then the file is renamed to input.###. File names are cycled through until they reach 999 and then start over at 000. The purpose of the file name incrementing is to prevent transactions of different client machines from colliding while they are being adjudicated. The iCAService first renames the input.### file to _nput.### to prevent the file from being processed more than once. The iCAService then sends the _nput.### file data via a secure SSL connection to ITRANS. The reply comes back in under two minutes as output.### in the same folder. The output.### file is immediately imported into Open Dental, then the output.### and _nput.### files are deleted by Open Dental. If for some reason, you choose to use a different folder to send and receive messages, you must copy ack.tmp and msg.tmp into the new folder. Those two files are used by iCA.


Open Dental Software 1-503-363-5432