eRx Frequently Asked Questions
Below are questions frequently asked about prescribing using Electronic Rx (eRx).
Questions About Use
When are prescriptions copied into Open Dental?
Completed eRx prescriptions are automatically copied to the patient's Medication List and Progress Notes when the following occurs:
- The first time the Chart module is opened after a patient is selected.
- After clicking the eRx button, then closing the eRx window.
- Manually clicking the eRx dropdown in the toolbar, then Refresh.
Who is the provider on the prescription?
- If the currently logged on user is associated in Security with a provider, then that provider is used.
- If the currently logged on user is associated with an employee, not a provider, then the patient's primary provider is used.
The provider shows in the upper right of the Compose Rx window; the staff shows in the upper left.
How do I block an employee from writing prescriptions?
To block an employee from writing prescriptions, remove the Rx Create Permission from their Security profile. Employees who have this permission are treated as 'staff' and have the ability to write prescriptions on behalf of the provider.
How are clinics assigned? The patient's clinic is used when the prescription is sent. Providers must be registered with the same clinic as the patient. If patient has no clinic assigned, then the practice information is used.
Why does the provider get a popup window when attempting to send EPCS that asks for username and password?
This is a new requirement starting 12/15/2016. It is not an error. All providers need to enter their Verizon UIS username and password every time they transmit a controlled substance prescription and follow the on-screen prompts.
Setup and IDP Questions
Why do I need to go through identity proofing?
SureScripts requires that every provider complete identity proofing to electronically transmit prescriptions. This process verifies you are who you say you are by asking a series of questions for which only you know the answer. You will also set up a device (e.g. a mobile phone) that will receive a one time passcode used for verification. eRx uses Verizon UIS (Universal Identity Services) for identity proofing. Verizon UIS is separate from Verizon's phone service and a Verizon phone is not required.
Why do some of our practice's providers have to complete identity proofing for eRx and others don't?
Identity proofing is a newer requirement for electronic prescriptions. Providers who were using eRx prior September 2015 were grandfathered in and do not need to go through identity proofing to send prescriptions electronically. Providers who sign up in September 2015 and after will have to complete identity proofing before they can e-prescribe. Contact us to begin the process.
What are One Time Passcodes (OTP)? These passcodes are generated by Verizion UIS and sent to the code device you specify during setup. The code is only good for a certain number of minutes. If a code expires and you attempt to enter it, the authentication will fail. Just try again with a new code from your device.
I forgot my Verizon UIS password. Can I reset it?
Yes. See How to Reset the Verizon UIS Password.
I have a new email address. How do I change it for eRx/Verizon UIS?
Log in to Verizon UIS:
- Click My Profile, View My Profile, Edit.
- Enter the new email address.
- Click My Certificate and Reissue the Certificate. In the dropdown, choose the new email address. This will tie the certificate to the new email.
- Resign the Subscriber Agreement.
I already completed Identity Proofing (IDP) when I signed up for eRx. Do I need to go through IDP again for EPCS?
No. You will be asked to supply the exact information (name, address, email, Verizon UIS username and password) that you supplied during the IDP process, but will not need to go through the entire process.
I already use eRx, but IDP was not yet required. If I want to sign up for EPCS, do I need to go through IDP?
Yes, you do need go through IDP for EPCS.
What is an EPCS Administrator?
EPCS administrators authorize providers for EPCS. The DEA requires that you have at least 2 EPCS administrators. At least one must have an EPCS license (EPCS Activated = Yes).
For offices with only one prescribing provider, you can set up a different user (e.g. office administrator) in Open Dental that only uses eRx as an EPCS Administrator (not prescriber).
I have purchased the EPCS license, completed identity proofing, and assigned an EPCS administrator. Now I am unable to authorize EPCS privileges and the 'Select' link in the interface is not clickable. What is wrong?
Before you can authorize or finalize EPCS privileges, you must set up 2 valid EPCS administrators. Both administrators must have a profile set up in Open Dental, and have clicked through to eRx (log in to Open Dental, click New eRx). The 'Select' link will become clickable once 2 valid administrators are set up. One administrator must be an EPCS activated provider. The other administrator can be a provider or a user who does not prescribe.