eCW Installlation and Bridge Setup

Typically an Open Dental support technician will install Open Dental and set up the eClinicalWorks bridge for you, following the steps below.

Note: If a user turns on the eCW bridge, the existing passwords for all users will stop working. So before turning on the bridge, make sure the admin password in Open Dental is blank. After the bridge is turned on, then set your passwords.

Installation Path

If using Tight or Full integration, Open Dental must be installed to the same path on all computers in order for the bridge from eCW to work.

The path C:\Program Files\Open Dental\ is not a good choice. 64 bit versions of Windows will NOT allow this path to be used for a 32 bit program like Open Dental.

Also see eCW - Install Open Dental on a Workstation.

Assistance will also be required from eCW installers to set this bridge path in eCW.

Bridge Setup

  1. In the Main Menu, click Setup, Program Links, then double click on eClinicalWorks.
  2. Check the Enabled box to turn the bridge on.
  3. Select the eCW Bridge Modes (Tight Integration, Standalone, Full).
  4. Set the path(s) to the HL7 Synch Folders. The paths will be relative to the server computer, NOT the workstation you are on.
  5. See eClinicalWorks HL7 and follow the instructions to install the OpenDentalHL7 service on your server.

Optional Setup

Standalone Mode

If using Standalone mode, follow these instructions to set up the bridge.

  1. Enable the eClinicalWorks bridge, selecting Standalone.
  2. Follow the instructions for setting up the Open Dental eCW HL7 application.
  3. Work with eClinicalWorks support to have eCW start sending HL7 messages to the folder. Only demographic messages will be sent (ADT). If the patient does not seem to exist in OD, or the demographic information for a patient is different, then trigger an ADT message from eCW, probably by resaving the patient information in eCW. Remember that the ChartNumber in OD will contain the PatientID from eCW.