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E-Claims:  Clearinghouse Error Messages

When sending E-claims, some fields are optional within the e-claim format. Some carriers will require the field and others will not. This page details common error messages from a carrier due to data that is "required and missing" and how to enter the missing information.  For more details, see E-claim Complexities.

Problem: The clearinghouse states that the claim was rejected because "Loop 2000B segment SBR element 03 is missing."
Solution: On the Edit Insurance Plan window for the carrier, enter the Group Number for the carrier the claim was sent to and send the claim again.

Problem: The clearinghouse states that the claim was rejected because "Loop 2320 segment SBR element 03 is missing."
Solution:  On the Edit Insurance Plan window for the 'other' carrier, enter the other plan's Group Number and send the claim again.  For example, if submitting to the primary plan, the 'other' carrier is the secondary carrier.  If submitting to the secondary plan, the 'other' carrier is the primary carrier.  For a tertiary plan, the 'other' plan is the secondary plan. For a fourth plan, the other insurance would be the tertiary, etc.

 

 

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