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Credit Card Processing

Open Dental has integrated with two credit card processing companies. Each service must be enabled and set up before payments can be processed. 

Both support EMV transactions (credit cards with computer chips). See each page for terminal options.

PCI Compliance: Your credit card processor may offer to enroll you in Payment Card Industry (PCI) compliance tools/assistance or charge you non-compliance fees if you do not complete the annual PCI DSS Self-Assessment Questionnaire (SAQ). PCI Compliance is required by the credit card industry for all merchants. Compliance is very difficult and time consuming to achieve. Many merchants may determine that the cost of the non-compliance fees are less than the cost of compliance. The non-compliance fees are essentially a slush fund that the industry uses to pay out fraud claims. For more information: https://www.pcisecuritystandards.org/merchants/

If you are a payment processing company interested in direct integration with Open Dental, please see Direct Credit Card Integration with Open Dental.

Safely Storing Credit Card Information
Tokens are used to safely encrypt and store credit card numbers and expiration dates. You can choose whether or not tokens are stored.

  • Stored: You do not need to reenter the card number or expiration date each time the card is used. An entry for the card will be added to the Credit Card list in Open Dental. Tokens must be stored to use Recurring Charges.
  • Not stored: Card information has to be reentered for each charge. This may be your preference if you require the card to be present for all transactions.

Set the default storage option in Account Module Preferences, Automatically store credit card tokens. When processing a single transaction, you will also have the option to select/deselect the Save Token checkbox for the specific charge.

Note: In Account Module Preferences always uncheck 'Allow storing credit card numbers (this is a security risk)'. If enabled, this preference will store credit cards in Open Dental without tokens. Card numbers will not be masked and are not encrypted in the database. This is a security risk, violates credit card security guidelines, and is not recommended.

Credit Card Manage Window
Manage a patient's saved credit cards using the Credit Card Manage window. Credit cards entries are automatically added to the credit card manage list when you process a charge and select Save Token. You can also manually add a credit card without processing a charge.

In the Account module, Main tab, click Credit Card Manage.

The first 12 digits are masked as X. The order of cards in the list determines the order in the Credit Card dropdown on the Payment window. 

  • If the credit card token is saved in X-Charge, an X shows in the X-Charge column.
  • If the credit card token is saved in PayConnect, an X shows in the PayConnect column.

X-Charge: Add a Credit Card without Processing a Payment
PayConnect: Add a Credit Card without Processing a Payment
Authorize Recurring Charges

Move a credit card to a different patient account:

  1. Highlight the card number.
  2. Click Move to Pat. 
  3. A verification message will show.  Click OK, then select the new patient.

Rearrange card order:

  1. Highlight the card.
  2. Click the Up/Down arrows.


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