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A to Z folders - OpenDentImages 

The A to Z folders are where Open Dental stores images and documents (see Data Paths). Often they are scanned or imported in the Images module. The A to Z folders consist of the following:

  • 26 letter folders, labeled A through Z.
  • Folders for Email Attachments, EOBs, Forms, Reports, Sheet Images and Wiki images.
  • Folders for SetupFiles (copies of all setup.exe versions used to install updates) and UpdateFiles (files copied during updates).
  • Claim form images.

The default folder where the A to Z folders are stored is OpenDentImages. Below is what the file structure might look like if stored in a local or network folder.

Within each lettered folder are patient folders based on last name. 

Each patient's folder is labeled by last name, first name and a unique number (Patient.PatNum in the database). Keeping all images for a patient within a single folder makes it easy to copy your files to other programs and to keep things organized. You have complete access to every file, but DO NOT move or rename them, because then Open Dental will be unable to find them. If a patient name changes (e.g. marriage) the folder name will not change; it will always remain the same as when the record was first created.

Images and documents stored in the A to Z folders are viewable in the Images module.
If using Open Dental on multiple computers and storing files in a local or network folder, you will need to Share the OpenDentImages Folder.
For shared network folder replication strategies, see Shared Network Folder Replication.

Troubleshooting
Error: Could not find the path to the AtoZ folder.
Solution: Verify the data path to the A to Z folders is correct. See Data Paths Setup.

Problem: I upgraded to Windows 10 and can no longer access the shared OpenDentImages folder.
Solution: See the Troubleshooting section at the bottom of Share the OpenDentImages Folder.

Problem: My images are missing and/or I can't find them in the AtoZ folder.
Solution: Check for duplicated folders in your Open Dental directory. Click C: (or the drive Open Dental was installed on), Program Files (x86), Open Dental. Merge duplicated folders from the directory into the AtoZ folder.

 

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